This study focuses on understanding the impact of voice on a student conduct administrator’s role and retention in that role at community colleges. By understanding the development of student services from the Colonial era to present day and providing background information about the different types of approaches utilized to address student conduct violations, this study builds the framework to understand the impact of voice on a student conduct administrator’s role and retention in that role at community colleges. The theoretical frameworks-exit, voice, loyalty, (Hirschman, 1970), use of the ProSocial Voice (Dyne, Ang, & Botero, 2003), and principles of effective retention (Tinto, 1987) provide the foundation for the use of a qualitative narrative approach to answer the research questions (1) what impact does the ability to use voice as a student conduct administrator have on the professional’s remaining in the position? (1a) what, if any, impact does the ability to facilitate change in the institution’s student conduct process influence the professional’s remaining in the position? (1b) what, if any, impact does a student conduct administrator’s ability to advocate for the use of an approach of their choosing to address conduct violations influence his or her remaining in the position? 12 60-90 minute interviews were conducted with current student conduct administrators that work at the community college institution. Chapter 1 informs the reader about the problem, chapter two provides a detailed literature review, chapter 3 outlines the methodology and sample while chapter four provides themes of the study and data analysis. The final chapter, chapter five, discusses the findings, and recommendations for policy, practice and future studies.